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Combining over 250 industry-trained professionals with state of the art technology, The Billing Resource delivers the highest level of customer service performance in the industry. Clients can control or customize the call handling guidelines for each program and/or traffic type. The Billing Resource works with its clients to establish guidelines that are unique to each particular application. The Billing Resource's clients receive the benefits of multiple call centers without bearing the high overhead costs such as training and ACD technology. If clients are equipped to handle their own inquiry service, or if they wish to provide end-users with supplemental information, The Billing Resource can automatically transfer or reroute consumer calls directly to the client's call center. The inquiry platform also supports the electronic processing and loading of client-initiated adjustments.
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